Which country do you ship to?
Our products are sold to more than half of the countries in the world，But the main country of sale is the United States
How much is shipping
Most of our products are free shipping, a small number of products charge $3 to $10 shipping。
How long will it take to receive my order?
7-60 days to receive the product, some private custom products need production time, the time to receive will be longer
How long do I have before making return or exchange?
You have a max of 30 days to make return or exchange. You must send back your package within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
Do I have to pay for the return shipping?
Within 30 days for return or exchange by our products quality or mistaken delivery: We assume the full shipping fee and resend the new item to you.
Within 30 days for return or exchange not by our mistake: In such a case, no matter the return for exchange or refund, all the shipping fees are at your costs.
How to return or exchange?
Please email us at HitooSlingShot to request the return or exchange.
After receiving your return or exchange request, we will send you the return or exchange instructions and return or exchange address via email. Please follow the instruction for return or exchange. We would be very grateful if you could provide us the photos of the returned item.
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 or 2 weeks, depending on which CC company) to process the bank's refund.